Refund policy
TKcustoms Return & Refund Policy
At TKcustoms, we stand behind the quality of our products. Please read our return policy carefully before making a purchase.
Return Window We accept returns within 30 days of the delivery date. To be eligible, you must contact us at [your email] within this window to initiate the process.
Item Condition Items must be returned in their original, unused condition — uninstalled, unmodified, and in original packaging with all included hardware and documentation. Items that have been installed, modified, or damaged due to improper use are not eligible for return.
Non-Returnable Items
- Electrical components that have been connected or powered
- Custom or special-order items
- Items marked as final sale
Return Shipping The customer is responsible for return shipping costs unless the item arrived damaged or defective. We strongly recommend using a trackable shipping method, as TKcustoms is not responsible for lost return shipments.
Refunds Once we receive and inspect the returned item, we will notify you of approval or rejection within 3–5 business days. Approved refunds are issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable.
Damaged or Defective Items If your item arrived damaged or defective, contact us within 7 days of delivery with photos and your order number. We will cover return shipping and offer a replacement or full refund.
How to Start a Return Email us at [your contact email] with your order number and reason for return. We'll respond within 1–2 business days with next steps.